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156 Prince St, New York, NY 10012, USAHours
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Frequently Asked Questions
Orders typically ship within 1–2 business days. Standard US delivery takes 3–6 business days depending on your location. See full details on our Shipping Information page.
You may request a return within 30 days of delivery for eligible items in unused condition with all tags and accessories. Review steps and exceptions on our Refund & Returns page.
Yes. Provide clear photos of the serial number, interior label, and hardware in your message. Our team performs a serial check as part of quality control.
We accept major cards and PayPal. You’ll see accepted methods during checkout, including Visa, Mastercard, and PayPal.
When your order ships, you’ll receive a tracking link via email. If you haven’t received it, contact us with your order number and we’ll resend it.
Store in its dust bag, avoid prolonged sunlight or moisture, and use a leather conditioner suitable for smooth calfskin. For GG Supreme canvas, wipe with a soft damp cloth and dry immediately.
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